Access and Equity Grievance Procedures

If you find you are not receiving accommodations that are appropriate to the documented disability, there are steps to follow to resolve the problem. These steps assume that you have registered with the Access and Equity Office, have provided documentation of your disability to the Access and Equity Office, and, if involving a faculty member, you have notified the instructor of the need for academic adjustments by sharing your SUNY Delhi access plan.

These grievance procedures are set up not only to assist the student in resolving grievances, but also to enable the student and staff to resolve problems easily, and to remain in a strong working relationship. In order to have a record of these proceedings, it is recommended that you take careful notes and consider bringing a friend to any meetings.

1. Make an appointment with the person you have the grievance with (during their office hours - not during class time). During this meeting, you must speak freely. It is very possible that the staff or faculty member is unaware of your displeasure, or there has been a misunderstanding. If this does not resolve the grievance, proceed to step 2.
2. If the grievance is not with an Access and Equity staff person, you may contact an Access and Equity staff person to discuss the need for assistance, clarification, advocacy or support with the grievance process. This step may allow for quick problem resolution.
3. Make an appointment with the supervisor of the person you have a grievance with. Come to this meeting prepared to state exactly what your grievance is, and to provide information about the initial meeting from step 1. Bring any records you have been keeping supporting your grievance. If this does not resolve the grievance, proceed to step 4.
4. Make an appointment with the Provost. You should come to this meeting prepared to state exactly what your grievance is, and with information about your prior meetings on the issue (steps 1, 2 and 3).

Any student who considers themselves a victim of discrimination and has been unable to arrive at a mutually acceptable resolution with the designated campus contact and appropriate personnel may file a grievance with the Affirmative Action Officer - the Interim Director of Human Resources, 103 Bush Hall, 607-746-4495. The SUNY Delhi Civil Rights Discrimination Complaint Procedure policy outlines procedures for review of allegations of discrimination.

The Office for Civil Rights (OCR) in the U.S. Department of Education is a law enforcement agency charged with enforcing federal civil rights laws to ensure that educational institutions receiving federal financial assistance do not engage in discriminatory conduct. For more information, go to the Office for Civil Rights website. To file a complaint, use the Office of Civil Rights Discrimination Complaint Form.