Hospitality Management: Hotel and Resort Management - BBA
The Instructional Program
This major is designed to provide hands-on practical training in all departmental functions of a hotel or resort.
The program provides the training necessary to learn, develop and practice the skills and work habits needed to address and solve the complex and challenging issues experienced in today’s hospitality industry workplace. It addresses the development of management skills ranging from the creative area of marketplace data collection and analysis to the area of business establishment, reorganization and problem solving. The capstone course, Hospitality Management Seminar, is taken in the senior year and applies the hands-on and theory-based curriculum of the first two years to reality-based case studies, discussions and projects.
The hospitality professional often wears many hats, including that of business planner, personnel manager, and entrepreneur. The Bachelor of Business Administration in Hospitality Management curriculum emphasizes managerial leadership and is designed to develop technical with theoretical knowledge. It is tailored for those who aspire to become managerial leaders in all five segments of the industry.
The bachelor degree program does not replace the associate degree programs, but rather builds upon them. Students may enter as freshmen or transfer into the program after completing an associate degree. It is not necessary to have previously been enrolled in a hospitality program; the curriculum will provide the technical training required to equip the student for a career in the hospitality industry. As in any field, increased levels of education and experience improve one's chances for advancement.
SUNY Delhi students in all hospitality programs (Culinary Arts, Club Management, Event Management, Hotel and Resort Management, and Restaurant and Food Service Management) have successfully participated in the Walt Disney College Program for many years. Through this program, students work at Walt Disney World in Orlando, Florida, for six months in a unique working/learning experience. Students can earn SUNY Delhi course credit for the Disney courses offered as part of this program while they are working at Disney. Any student interested in this special program option should discuss it with his/her advisor early in their Delhi career. Disney courses include Communications, Leadership, Hospitality Management, Human Resources Management, Disney Marketing U, and Disney Experiential Learning.
Each student must complete a professional work experience requirement in a position related to the hospitality industry during a summer. This professional work experience enhances and complements the classroom learning. Upon completion, students are evaluated by their employer and submit a comprehensive report on the experience. Faculty assist in finding job opportunities, but the student assumes responsibility for securing a position.
For all hospitality students, professional dress is required for the Orientation class, field trips, interviews, and other special occasions. Professional dress consists of jackets and ties for men, suits, skirts and blouses, or dresses for women. Jeans, sneakers, or work boots are not acceptable.
The hospitality industry is one of the oldest in the world. Today’s combined hospitality industry ranks third in size among the nation’s industries; it is complex and diverse, requiring skilled professionals.
Unprecedented growth in the service economy has created demand for hospitality business leaders in hotels, resorts, clubs, contract foodservices, major national and international airlines, public institutions, restaurants, country clubs, professional and trade associations, major travel agencies, and other venues that focus on hospitality. Lucrative managerial opportunities exist in a broad spectrum of arenas including entertainment complexes, theme parks, cruise lines, expositions, restaurants, and hotels all over the world.
The number of college graduates with a specialized focus on the hospitality industry is small compared to the huge demand of this fast-growing industry. Hospitality Management graduates have a competitive edge over those with degrees in general business or other programs not centered on the industry.
There is increasing demand for qualified professionals who understand issues such as maximizing profitability, forecasting the market, protecting assets, and applying technology. But the industry also demands individuals with people skills and the know-how to increase customer satisfaction and retain and motivate employees. Delhi’s Bachelor of Business Administration program offers the opportunity to develop these skills.